Special conditions of sale
1. General information

This section establishes the particular conditions that will govern the relations between Nuum UK LTD (hereinafter “the owner of the website”) and any customer / user who makes an online purchase through this portal.

The parties agree that their relations will be governed by the general conditions contained in the “legal notes” section as well as by the particular conditions relating to electronic commerce established in this section. All accessible on the portal, however, they must be previously accepted by the customer. In case of modification of the same by the owner of the website, the conditions to be applied to each customer / user will always be those accepted at the time of sale.

The customer / user, before the contract and in any case during the purchase phase, will be able to access, archive and print these general terms and conditions for consultation. These contractual conditions will be available in Spanish. We have the right to review and change these Terms at any time.

The customer / user declares to be eighteen years old, and the full legal capacity to make a sale on the nuum.uk website. To purchase any of the products offered on the portal, it is necessary to connect and register as a user / customer, by filling out the electronic form that appears at any time on the store’s website and following the instructions indicated therein.

For such registration purposes, the Entity may provide the customer / user with a username and secret password (“Password”). The username and password provided by the entity to the user are identifying and enabling elements to access the services and are personal and non-transferable. The owner of the website may make, with adequate notice, changes to the User Name and / or password, in which case the changed passwords will lose their validity.

2.- Products

nuum.uk will try to capture, with the greatest possible precision, the technical and aesthetic characteristics of the products.

The customer / user must take into account that there may be slight differences between the appreciation of the product online and in reality / shop itself; For this reason, you will have the possibility to withdraw from your sale, taking into account the rules in this regard that are set out in the following sections.

As for the availability of the products offered on this portal, it is valid as long as the products in it are visible, with the limits of available stocks. Being electronic commerce, the stock is updated online, so it could possibly happen that during the purchase process the stock runs out, therefore, in these cases, it is not possible to continue with the sale started.

In the event that there is a stock outage or a specific unavailability of an item, the owner of the website will contact you to notify you and give you a new delivery period or, if it is not possible to serve said product, proceed with its cancellation. without implying a price increase, a product with similar characteristics that has the same or even higher quality will be offered.

3.- The price

The sale price of the item will always be indicated when the customer / user has completed the cart and the customer will be informed of the final price of their purchase before validating the payment. Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation.

The customer will be informed of the final price of their purchase, including transport, before validating the payment.

4.- Purchase process

To proceed with the purchase of products, you must add the product you wish to purchase to the cart, according to the instructions on the screen, by filling in the order form provided and validating it.

The validation of the order by the customer / user expressly implies the knowledge and acceptance of these general and particular conditions of the contract in the context of the conclusion of the contract. Unless proven otherwise, the data recorded by the website owner constitute proof of all transactions carried out between nuum.uk and its customers. Therefore, the entity will archive the electronic document in which the contract is formalized and will be accessible.

To place an order, you must follow the online purchase procedure and click on “Place order”. Subsequently, you will receive an e-mail confirming receipt and your order (the “Order Confirmation”). We will also notify you by email that the product is being shipped (the “Shipping Confirmation”). Among the information that will be sent to you via this email are: the order ID, the details of the product characteristics, its price, shipping costs and the invoice for the order in pdf format.

5.- Method of payment

The owner of the sale on the site offers the following payment methods:

Payment by credit card: Purchases can be paid for with a Visa®, Mastercard® or American Express® credit card, as well as with a 4B or 4B Maestro debit card (which involves automatic debit). Payment is made through stripe’s secure virtual POS network.

6.- Shipping

The products are sent to the shipping address you indicated in the order. Orders will be shipped within the national territory.

The delivery time indicated in the FAQ section is indicative as it is an international shipment.

7.- Right of withdrawal

If you are not satisfied with the products purchased exclusively on nuum.uk, you have the right to withdraw from the contract by returning your purchases in our online store, as provided in the following paragraphs.

Period for exercising the right of withdrawal: You can exercise the right of withdrawal without the need for justification within a period of 14 calendar days for all articles. This withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, have acquired material possession of the goods.

The return for withdrawal will not be possible in the cases provided for in art. 103 of Royal Decree 1/2007 which regulates the revised text of the General Law for the defense of Consumers and Users.

The consumer will be solely responsible for the decrease in the value of the goods resulting from their manipulation other than that necessary to establish their nature, characteristics or functioning.

The customer / user will have the possibility at any time to renounce the sale made, even after confirmation by the owner of the nuum.uk site via e-mail at info@nuum.uk, the amount returned previously charged to the customer / user, provided that the customer’s order has not already been sent to its recipient at the time of receipt of the request by the customer or is a customized product exclusively at the request of the customer / user according to his needs.

In this case, the customer / user must wait for the order to be received, request a return, and once the order returns to our warehouse, verifying that both the packaging and the returned product are in perfect condition, the will be paid. purchase amount excluding shipping costs.

In any case, a delay in delivery with respect to the terms indicated will not entitle the customer to request any compensation.

To exercise the right of withdrawal, you must notify us at the address that appears in the legal notice or by writing to us by e-mail or via our contact form, your decision to withdraw from the contract by means of an unequivocal declaration (for example, a letter sent by post or e-mail).

8.- Liability and disclaimer.

Unless expressly provided otherwise in these Terms, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product.

However, and unless otherwise provided by law, we will not accept any liability for the following losses, regardless of their origin:

loss of earnings or sales:
loss of business;
loss of profits or loss of contracts;
loss of anticipated savings;
data loss; Y
loss of management time or office hours
Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of any information transmitted or obtained through this web page unless expressly stated otherwise in it.

9 Returns.

Due to the nature of the product, returns will not be accepted.

10.- Links from our website.

In the event that our website contains links to other websites and third party materials, these links are provided for informational purposes only, without us we have any control over the content of such web pages or materials. Therefore, we take no responsibility for any damage or loss resulting from its use or from the malfunction of the website.

The website owner does not guarantee the legality, quality, reliability and usefulness of the services provided by third parties or that the owner of The website acts solely as a mere advertising channel.

11.- Written communications.

Applicable regulations require that some of the information or communications we send to you be in writing. By using this website, you agree that most of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send to you electronically comply with the legal requirements to be in writing. This condition does not affect the rights recognized by law.

12.- Notifications.

The notifications you send to us should preferably be sent via our contact form. In accordance with the provisions of the previous clause and unless otherwise provided, we may send you communications by e-mail or to the postal address you provided when placing your order.

It is understood that notifications have been received and have been correctly made at the same time as they are posted on our website, 24 hours after sending an email or three days after the date of sending any letter. To prove the communication, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and was duly delivered in the post office or in a letter box and, in the case of an e-mail, which has been sent to the e-mail address specified by the recipient.

13.-Applicable legislation and jurisdiction.

The use of our website and the contracts for the purchase of products through this website will be governed by Spanish law.

Any dispute that may arise from accessing, using this portal or purchasing online is subject to the exclusive jurisdiction of the courts of the domicile of the website owner.